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Professionals who hold the Salesforce Field-Service-Lightning-Consultant certification are highly valued in the industry as they have demonstrated their proficiency in configuring and implementing the Field Service Lightning platform. They are also equipped with the knowledge and skills required to help organizations improve their field service operations and deliver a better customer experience.

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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q153-Q158):

NEW QUESTION # 153
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

  • A. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
  • B. First time fix rate: The percentage of on-site service requests resolved on the first visit.
  • C. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
  • D. Average time to repair: The average time required to repair or install as asset.

Answer: A


NEW QUESTION # 154
Service appointments in a "cannot complete" status may indicate thatan
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

  • A. Define "cannot complete" as a pinned status for scheduling and optimization services.
  • B. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
  • C. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
  • D. Define "cannot complete" as a pinned status for auto-dispatch services.

Answer: A,C


NEW QUESTION # 155
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'

  • A. Capacity-based scheduling is supported for Service Crews.
  • B. A service resource can only be a member of a single Crew.
  • C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
  • D. The Preferred Resource service objective is ignored for active Crew Members.

Answer: B


NEW QUESTION # 156
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Itemstatus picklist values, how should the work be recorded?

  • A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
  • B. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
  • C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."
  • D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work OrderLine Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"

Answer: A


NEW QUESTION # 157
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?

  • A. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
  • B. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
  • C. Create permission sets and assign the field service lightning admin permission set to service resources.
  • D. Create permission sets and assign the field service lightning mobile permission set to service resources.

Answer: A


NEW QUESTION # 158
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