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Salesforce - Implementing Field Service Lightning Sample Questions (Q128-Q133):

NEW QUESTION # 128
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers

  • A. Create the work skills using Setup. Manually assign the skills to Service Resources.
  • B. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
  • C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
  • D. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

Answer: A,D


NEW QUESTION # 129
Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?

  • A. Include the Required Resource work type in Scheduling Policies.
  • B. Assign a Preferred status Resource Preference to the Account.
  • C. Configure an account preference on the Service Resource record.
  • D. Designate a Skill-based resource to the Work Order.

Answer: A


NEW QUESTION # 130
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

  • A. Use Workflow to close the Case when all Work Orders are closed.
  • B. Use Process Builder to close the Case when the Work Order is created.
  • C. Use Process Builder to close the Case when all Work Orders are closed.
  • D. Use Workflow to close the Case when the Work Order is dispatched.

Answer: C


NEW QUESTION # 131
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

  • A. Generate service in the organization's default language
  • B. Add service reports templates to the appropriate repair work type
  • C. Configure signature blocks for service report templates
  • D. Send a feedback survey to the customer when a service appointment is completed

Answer: C,D


NEW QUESTION # 132
Northern Trail Outfitters received an email about reaching API limits within Salesforce and they think this is caused by the Integrated Marketing Cloud account.
Which two types of API calls are counted against the rolling 24-hour limit?
Choose 2 answers

  • A. CreateSalesforceObject() AMPscript
  • B. SOAP API Calls updating objects
  • C. Bulk API
  • D. Login Calls

Answer: B,C


NEW QUESTION # 133
......

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