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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q51-Q56):

NEW QUESTION # 51
What is the character limit for passwords when installing Enterprise Chat and Email applications?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: B

Explanation:
The character limit for passwords when installing Enterprise Chat and Email applications is 29 characters. Passwords must be at least 8 characters in length, and can be up to 29 characters in length. It is recommended to use a combination of upper and lower case letters, numbers, and symbols for increased security.


NEW QUESTION # 52
What must be registered to receive chat messages while registering the application for chat API integration?

  • A. Conversation ID
  • B. Webhooks callback URL
  • C. Integrator
  • D. Bearer token

Answer: B


NEW QUESTION # 53
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

  • A. Single-mode authentication must be enabled on the ECE Reporting server.
  • B. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
  • C. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
  • D. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
  • E. Mixed mode authentication must be enabled on the ECE Reporting server.
  • F. Mixed mode authentication must be enabled on the CUIC publisher.

Answer: A,D


NEW QUESTION # 54
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

  • A. Business calendars
  • B. Administrative script
  • C. Time of day
  • D. Business hours

Answer: A

Explanation:
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.


NEW QUESTION # 55
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

  • A. ECE Agent toolkit Monitor
  • B. Service Activity Monitor
  • C. Activity Audit
  • D. Cisco Email and Chat Analyzer
  • E. Router Email and Chat Viewer
  • F. Service Instance Monitor
  • G. ECE LiteAgent
  • H. Service Process Monitor

Answer: B,D,F,H

Explanation:
Cisco Email and Chat Analyzer, Service Process Monitor, Service Instance Monitor, and Service Activity Monitor. The Cisco Email and Chat Analyzer is a tool used to monitor and analyze email and chat traffic. The Service Process Monitor is used to track various service processes and view the logs associated with them. The Service Instance Monitor is used to view the details for each service instance, such as the status, activity, and response time. The Service Activity Monitor is used to track the activity of the services, such as the number of inbound and outbound requests.


NEW QUESTION # 56
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