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Salesforce TVB-201 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Salesforce Mobile App Customization
  • Leads and Opportunities
Topic 2
  • Which Automation Tool is Right
  • Salesforce User Basics
Topic 3
  • Sales Cloud Einstein
  • Lightning App Builder
  • Service Cloud Basics
Topic 4
  • Chatter Administration
  • Service Cloud Essentials
Topic 5
  • Knowledge Basics for LEX
  • Formulas & Validation

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Salesforce Trailhead Virtual Bootcamp for New Admins Sample Questions (Q113-Q118):

NEW QUESTION # 113
The VP of sales at Universal Containers wants to prevent members of the sales team from changing
an opportunity to a date in the past.
What should an administrator configure to meet this requirement?

  • A. Approval Process
  • B. Field-Level Security
  • C. Assignment Rule
  • D. Validation Rule

Answer: D


NEW QUESTION # 114
The administrator at DreamHouse Realty added an email quick action to the Case page layout
and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?

  • A. Email Alerts
  • B. Email Templates
  • C. Email Notifications
  • D. Email-to-Case

Answer: D


NEW QUESTION # 115
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

  • A. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
  • B. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
  • C. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
  • D. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.

Answer: D


NEW QUESTION # 116
An administrator at Universal Containers has been asked to prevent users from accessing
Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers

  • A. Single sign-on will allow users to log in from anywhere.
  • B. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
  • C. Users can change their password to avoid login IP restrictions.
  • D. IP address restrictions are set on the profile or globally for the org.

Answer: B,D


NEW QUESTION # 117
Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which
two actions will result in the needed access?
Choose 2 answers

  • A. Case owners manually add product specialists to ad hoc case teams.
  • B. Administrators configure pre -defined case teams and assignment rules.
  • C. Case owners configure pre -defined case teams.
  • D. A case escalation rule assigns ownership to product specialists.

Answer: A,B


NEW QUESTION # 118
......

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