The types of remote customer service jobs
1. Agent Remote Call Center
The days when agents from call centers to work in just that -- a call center. Call centers remain well-known, but you can perform most of the same things at home. If you have an audio headset that connects to a call center, you can take care of all your household responsibilities or travel the world and help customers over the phone.
2. Remote Rep for Customer Service
Remote customer service representatives share the same responsibilities with in-house reps. They interact with customers and offer discounts as well as proactive solutions, news from the company, and new products and/or services. Since this job is limited only to various forms of virtual communication -such as email, phone, chat and social mediayou are able to handle it from any location. Even if you work remotely, it could be easier to meet your quotas.
3. Remote Customer Support Rep
Remote customer support representatives don't contact customers proactively, but they answer customer questions and queries. In exchange, they provide product or service options. They can provide support via different channels, similar to remote customer services reps. Additionally, they can work from anywhere provided they have internet access and a telephone.
4. Remote Live Chat Agent
Live chat agents provide support for customers and prospects via chat. Customers may have questions about shopping online. They can count on you to help them with that. This job is ideal for you if the work environment can be loud or distracting, or when you are uncomfortable speaking to customers over the phone.
5. Remote Customer Support Engineer
Support engineers for customer service are experts in solving customer issues with the products and services. They provide quality, quick solutions. An education in computer systems is required for the tasks of a technical support representative without ever having to go to work.
6. Remote Customer Success Manager
Customer success managers help customers with their onboarding, account management and campaign execution. They establish a strong relationship to their customers and ensure they always gain value. You can do this via telephone, email or via chat.
7. Remote Implementation Specialist
After a customer purchases a product then the role of an implementer is to help the customer with onboarding. This allows customers to learn about the product's inner functioning and to avoid any technical problems. While this is usually done in the office, it could be accomplished remotely through phone, email, or video conference.
8. Remote Virtual Assistant
Remote virtual assistants are able to assist customers in a variety tasks. You can use them as virtual assistants on the internet to help in scheduling meetings, handling email correspondence with clients, or doing research for your company. This position is ideal for those who love doing a variety of tasks every day, working closely with clients while being able to work from home.
9. Interviewer for remote research via telephone
This type of outbound call is a popular job for a variety of companies. As an interviewer for telephone surveys, your job is to contact customers on behalf of the company and ask them about their experience. The results will be collected and used to give important information about your customers. It's simple for a telephone interviewer to work remotely because it's done over the phone.
10. Remote Travel Agent
Although travel agents might appear to be obsolete as more people make travel arrangements online than they used to, they are still in existence. You don't have to attend meetings in person anymore. Meetings can be conducted via email, phone or chat. If you've got a solid understanding of your company's software and are aware of discounts, you will be able to coordinate customer travels from your own home, or perhaps your own vacations.
11. Specialist in Enablement Content
An enablement content specialist assists staff in customer service by giving them the tools necessary to create amazing customer experiences. They create value through every interaction by ensuring that team members are equipped and have the skills and tools necessary to succeed. They are excellent team players and know how to work together to achieve positive customer engagement.
12. Remote Customer Success Director
The director of customer success manages and oversees the team for customer success. The director of customer satisfaction develops the company's strategy for customer service and leads the execution team. This typically involves overseeing hiring, collaborating across departments within the organization and reporting on the success of initiatives.
Now that we know all about the customer support jobs at work, let's examine the job openings actual companies have and which you can apply for.