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Posted 2023-05-31 02:25:24

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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q22-Q27):

NEW QUESTION # 22
What are two considerations for PCCE 2K installation? (Choose two.)

A. add PGs via PG setup after installing the software
B. needs ICM/CCE software installed on all ICM/CCE servers
C. run Domain Manager tool, add root, facility, and instance
D. add Router Logger after installing software
E. run Websetup after installing the software

Answer: B,C

Explanation:
Two considerations for PCCE 2K installation are to run Domain Manager tool, add root, facility, and instance, and to ensure that ICM/CCE software is installed on all ICM/CCE servers. The Domain Manager tool allows the administrator to define the domain structure for PCCE and add root, facility, and instance objects. Additionally, Websetup should be run after installing the software to configure the ICM/CCE environment. Adding PGs via PG Setup should only be done after installing the software, and it is not necessary to add Router Logger after installation.

NEW QUESTION # 23
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)

A. sAMAccountName - Logon names maintained for backward compatibility
B. Unspecified - For the Incoming name ID format
C. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
D. E-Mail Address - For the Outgoing claim type
E. uid - For Identifying the authenticated user in the claim sent to the applications

Answer: A,E

Explanation:
When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with ADFS (Active Directory Federation Services), you will need to specify certain claim rules that determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco Identity Service.
sAMAccountName is a common attribute that contains the logon name for the user, used for backwards compatibility with older systems that may not support newer authentication methods.
uid is an attribute that can be used to uniquely identify the user in the claims sent to the applications. This attribute is used in Cisco Identity Service to match the user to their corresponding PCCE account.

NEW QUESTION # 24
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?

A. Failure of a VM doesn't bring down all the components that are installed on the VM.
B. Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host.
C. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
D. Failure of a VM brings down all the components that are installed on the VM.

Answer: C

NEW QUESTION # 25
Where are external voice DNs sourced from in a CCE Dial Plan?

A. CUCM
B. CVP
C. VGW
D. CUBE

Answer: A

Explanation:
External voice DNs are sourced from the Cisco Unified Communications Manager (CUCM) in a CCE Dial Plan. The CUCM is the primary source of all external voice DNs and is used to define the dial plan rules and to manage the routing of incoming and outgoing calls. The CUCM also stores the external voice DNs, which can then be used in the CCE Dial Plan to route incoming and outgoing calls. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/dial_plan_design/10_6_1/dpdf_b_dial-plan-design-106/dpdf_b_dial-plan-design-106_chapter_01.html

NEW QUESTION # 26
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?

A. CVP
B. DNIS
C. CUBE
D. CUCM

Answer: C

Explanation:
A Session Border Controller (SBC) is a networking device designed to secure and control voice and video traffic as it enters and leaves an enterprise IP network. An enterprise-focused SBC provides voice and video connectivity from the enterprise IP network to service provider SIP trunks, ensuring that the calls are compliant with service provider requirements. CUBE (Cisco Unified Border Element) is an enterprise-focused SBC from Cisco that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks. CUCM (Cisco Unified Communications Manager), CVP (Customer Voice Portal), and DNIS (Dialed Number Identification Service) are not enterprise-focused SBCs.

NEW QUESTION # 27
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