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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions (Q26-Q31):

NEW QUESTION # 26
The _______________ licensing model is based on the number of concurrent agents logged in.

  • A. Core
  • B. Workforce Management Named User
  • C. Power
  • D. Concurrent

Answer: B


NEW QUESTION # 27
Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

  • A. Web communications
  • B. Quality management
  • C. Report creation
  • D. Inbound email processing
  • E. Supervisor actions

Answer: E


NEW QUESTION # 28
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

  • A. Bring Your Own Device (BYOD)
  • B. Simplifying management
  • C. Driving efficiencies
  • D. Customer Satisfaction
  • E. Work from anywhere

Answer: D,E


NEW QUESTION # 29
Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?

  • A. Mobility
  • B. Call Handling
  • C. Productivity
  • D. Savings
  • E. Multi-channel

Answer: C


NEW QUESTION # 30
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

  • A. Recorder Edition
  • B. Workforce Management
  • C. Desktop Trigger
  • D. Quality Management Edition
  • E. Standard Edition

Answer: B


NEW QUESTION # 31
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