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Avaya 72301X Exam Syllabus Topics:

Topic 1
  • Identify the tools to troubleshoot Call Park and Page
  • Identify tools to troubleshoot Branch Survivability
Topic 2
  • Identify the key configuration steps for AES
  • Describe the key configuration steps for Internet Friendly Gateway
Topic 3
  • Communication Applications Architecture
  • Describe the tools to troubleshoot Avaya Aura® Web Gateway (AAWG) and WebRTC Call issues
Topic 4
  • Describe tools and logs to troubleshoot AES
  • Explain the Branch Survivability and its configuration to achieve Survivability
Topic 5
  • Communication Applications Troubleshooting Tools and Techniques
  • Describing the function and configuration of Avaya Presence Service with Avaya Breeze®
Topic 6
  • Troubleshooting Avaya Communication Applications
  • Identify how to verify and troubleshoot current system status on AES
Topic 7
  • Describe the SIP Messages Sequence for Avaya Presence Services
  • Describe the call flow when Branch Survivability is active and explain the AES call flows
Topic 8
  • Describe troubleshooting tools and techniques for Internet Friendly Gateway
  • Identify the call flow for Avaya Spaces Extension

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Avaya Aura® Communication Applications Support Certified Exam Sample Questions (Q45-Q50):

Considering the message flow to an Avaya Aura Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?

  • A. It is anchored on the Avaya Aura Media Server if using SIP agent.
  • B. It is not anchored on the Avaya Aura Media Server.
  • C. It is anchored on the Avaya Aura Media Server for the duration of the call.
  • D. It is anchored on the Avaya Aura Media Server until the agent answers the call.

Answer: C

How can you enable all levels of the log, including debug, to be dumped into the ps.log file?

  • A. Use SSH to the PresenceServices Avaya Breeze™ node and execute thece dlogon PresenceServicescommand.
  • B. Use SSH to Avaya Aura System Manager (SMGR) and execute theedp dlogon allcommand.
  • C. Web browse to Avaya Aura System Manager (SMGR), navigate to Services > Events > Logs > Log Settings, then enter PresenceServices into the Logger filed, and enter ALL into Log Level.
  • D. Use SSH to the PresenceServices Avaya Breeze™ node and execute theedp dlogon allcommand.

Answer: C

Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?

  • A. With SBCE, Remote Workers no longer need to use Virtual Private Network (VPN).
  • B. With SBCE, Remote Workers have less telephone features available compared to Office Workers.
  • C. With SBCE, Remote Workers have to come to the office to get new firmware on their phones.
  • D. With SBCE, Remote Workers must use a different dial plan to Office Workers.

Answer: A

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

  • A. Discipline 5 - Choose Corrective Actions
  • B. Discipline 5 - Prevent Recurrences
  • C. Discipline 5 - Implement a Work-around
  • D. Discipline 5 - Implement Corrective Actions

Answer: A

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?

  • A. D7
  • B. D6
  • C. D5
  • D. D8

Answer: A



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