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NEW QUESTION 54
Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?
- A. It should match the Communication Manage FQDN.
- B. It should match the Switch Connection Name in the AES server.
- C. It should match the Communication Manager IP address.
- D. It should match the Communication Manager host name.
Answer: B
NEW QUESTION 55
When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?
- A. Verify If you can launch the Omnichannel Administration Utility successfully.
- B. Check if you get a PING response from Avaya Control Manager Server from Web Server.
- C. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
- D. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
Answer: C
NEW QUESTION 56
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
- A. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
- B. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
- C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
- D. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
Answer: A
NEW QUESTION 57
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