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NEW QUESTION 24
Which two components are needed to setup RONA? (Choose two.)

  • A. Agent Permission levels
  • B. Attribute settings
  • C. System timers
  • D. Skill Target Configuration
  • E. Call Routing Logic

Answer: B,D

 

NEW QUESTION 25
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

  • A. Miscellaneous under Call Settings card
  • B. Route Settings under Call Settings card
  • C. IVR Settings under Call Settings card
  • D. Device Configuration under Infrastructure Settings card

Answer: D

 

NEW QUESTION 26
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

  • A. customer expectations
  • B. customer satisfaction
  • C. cost
  • D. productivity
  • E. average queue time
  • F. call abandon rate

Answer: A,F

 

NEW QUESTION 27
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