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Download Certified Application Associate – SAP Service Cloud 2111 Exam Dumps
NEW QUESTION 20
Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.
- A. Usage of Delegates
- B. Configure Work Distribution Rules for Employees
- C. Assign Restriction Rules
- D. Activate Scoping Item Determination for Territory Owner in Transaction
Answer: C,D
NEW QUESTION 21
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question
- A. You can change the status of multiple sub-tickets from the main ticket.
- B. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- C. Opening the main ticket allows you to see all of the connected sub-tickets.
- D. Changing the customer in the main ticket updates the customers in the related sub-tickets.
Answer: A,C
NEW QUESTION 22
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
- A. Write a message to SAP via social media.
- B. Write an e-mail to your implementation partner.
- C. Report an incident in SAP Service Cloud and forward to the requester.
- D. Report an incident in SAP Service Cloud and forward to the provider.
Answer: D
NEW QUESTION 23
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. Time recording
- B. Multi Resource Scheduling
- C. Activity Planner
- D. Field Service Management
- E. Manual Routing
Answer: B,D,E
NEW QUESTION 24
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